Shipping Policy – Fix Dubai Chocolate
At Fix Dubai Chocolate, we are committed to delivering our gourmet chocolates and artisan desserts with the utmost care and efficiency. Whether you’re in the heart of Dubai or anywhere across the Gulf region, we ensure your order arrives fresh, on time, and in perfect condition.
Shipping Locations
We currently deliver to the following regions:
United Arab Emirates (All Emirates)
Gulf Cooperation Council (GCC) Countries:
Saudi Arabia, Kuwait, Oman, Qatar, Bahrain
If your location is not listed above, please contact us directly to discuss possible arrangements.
Delivery Timeframes
We aim to dispatch all orders promptly to ensure the freshness and quality of your desserts.
| Location | Estimated Delivery Time |
|---|---|
| UAE (Dubai & Abu Dhabi | Same days Delivery |
| UAE (Remote Areas) | 1–2 business days |
| GCC Countries | 1–3 business days (via express courier) |
Please note: Orders placed after 3:00 PM UAE time will be processed the next business day.
Shipping Fees
UAE Orders: Free shipping on orders above AED 200. A flat fee of AED 40 applies to orders below this amount.
GCC Orders: Calculated at checkout based on destination and order weight. We partner with trusted express couriers to ensure fast, temperature-controlled delivery.
Packaging & Temperature Control
Your Fix Dubai Chocolate treats are carefully packaged in temperature-controlled boxes to preserve freshness and prevent melting during transit—especially crucial in hot climates.
Order Tracking
Once your order is dispatched, you’ll receive a tracking number via email or SMS. You can track your delivery in real-time and get notified when your treats are on the way!
Delivery Issues & Delays
While we strive for on-time delivery, external factors such as weather, customs clearance (for GCC), or peak seasons may occasionally cause delays. If you experience any issues, please contact our customer support team immediately for assistance.
Incorrect Address or Missed Deliveries
Please ensure all shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete delivery information. If a delivery is missed or returned due to address issues, reshipping fees may apply.
Questions or Custom Requests?
Need your order on a specific date or for a special event?
Email us at Info@fixdubaichocolateae.com or WhatsApp our customer care team — we’re happy to help make your celebration sweeter!
