Return & Refund Policy | Fix Dubai Chocolate
Effective Date: 01/01/2025
Thank you for shopping at Fix Dubai Chocolate, your trusted source for handcrafted chocolates and premium dessert treats. Your satisfaction means everything to us. While our products are made fresh and with love, we understand that issues can occasionally arise. Here’s everything you need to know about our return and refund process.
Can I Return My Order?
Due to the perishable nature of our gourmet chocolate and dessert products, we unfortunately do not accept returns on any edible items once they leave our facility.
However, your happiness matters! If your order arrives damaged, melted, incomplete, or incorrect, we’ll make it right.
Report a Problem Within 24 Hours
To qualify for a refund or replacement, please notify us within 24 hours of delivery.
Send us an email at Info@fixdubaichocolateae.com with:
Your Order Number
A photo of the damaged or incorrect item
A brief description of the issue
We evaluate all claims on a case-by-case basis.
Refund & Replacement Eligibility
You may be eligible for a full refund, partial refund, or free replacement if:
Your items arrived damaged or melted
You received the wrong item(s)
Your package was lost in transit
Your order was incomplete
Refunds will be issued to your original payment method within 5–7 business days upon approval.
Non-Refundable Scenarios
We do not issue refunds for:
Items returned without prior approval
Customer mistakes in shipping address
Orders not retrieved from the delivery location in time
Taste preferences or personal dislikes
Shipping Protection
We take extra care during warmer months with insulated packaging. However, please track your shipment closely to avoid spoilage due to prolonged exposure.
Our Commitment to You
Every box from Fix Dubai Chocolate is packed with passion, precision, and purpose. If your experience doesn’t meet expectations, let us know—we’re here to help.
For more questions, visit our Contact Page or email Info@fixdubaichocolateae.com.
